Ordering and Payment

Online

Our online shop is fully stocked with the juiciest F5 Products. We warehouse in Shanghai in the same place as our workshop and stock is always fresh. We’re constantly receiving new fixed gear products and revising what we carry. If you see something which is showing as ‘out of stock’ then give us a shoutout to check if it might be available.

Our web-store does it all… as it should. To purchase items just add them to your basket. When you’re ready to complete the order head to ‘checkout’ and the system will take you through the process.

If you’re looking to order a complete custom bike then head to our build configurators. They will take you through all the options for each part of a bike. Otherwise, need some help? We’re here for you. Give us a get in contact however you like and we’ll help you with anything you need.

Online, we accept credit card payment and PayPal. If you’re in China and have an Alipay account then we can take payment this way too – choose the corresponding option when you checkout. All payments must be received and cleared before we can ship items.

When payment is confirmed, your order will be processed and prepared for shipping. We’ll get in touch with any queries. If all good, your items will be dispatched with the next post which is usually end of play China-time (GMT +8h00) Monday to Saturday.

Wheelbuilds normally take 1-3 days to prepare before shipping. Complete bikes depend on what you’ve ordered – builds may need longer and custom frames can tape up to 1-3 months. We’ll be in touch straight away if you’ve ordered anything which needs more time.

Taobao

Our Taobao store carries many of the best fixed gear brands we work with. If you’re in China and are savvy with the world’s fastest growing marketplace then head to factoryfive.taobao.com.

In Store

If you’re in Shanghai then come over the workshop! We’re open every day except Monday and carry everything in stock on-site. In store we accept cold-hard-cash as well as Union Pay debit/credit cards.

Looking to build a complete bike? Welcome to come in and talk it over. We’re happy to offer our experience from building hundreds of custom fixed gear, single speed and road bikes. We also have most items in stock so can give examples of how everything will look. For complete builds we ask for a 50% deposit up front and the remainder on collection.

We carry some signature frames in stock at all times so can custom-build bikes straight away. If you are ordering a new frame then it typically takes 4-6 weeks to be ready.