We’re Hiring – China Customer Service

Posted on April 28 2015

Want to work for one of the world’s coolest bike companies? Factory Five is a young, vibrant start-up which is driven by a team of talented people who are passionate about what we do. If that sounds like your kind of thing, then read on.

We’re currently hiring into Customer Services and order fulfillment for the China-facing side of our business. Essentially this involves looking after all the amazing people who like Factory Five enough to buy something from us.

The role includes helping people make decisions, walking them through the process, answering their queries and following up with after-sales service. Over time, you’ll know our product portfolio backwards and will be able to decide on the best course of action to keep customers happy and coming back.

Role Details:

  • Answering email and online queries from China
  • Advising and suggesting on purchase options
  • Processing, dispatching and tracking orders
  • Following up with orders to receive feedback
  • Monitoring the market – finding trends and improving our business

Previous retail or customer service experience and Chinese fluency is essential. You’ll need to be able to communicate effectively to people from all over the country. It would help if you’re into bikes too – we talk about them all day long!

This is a core role in our team. The right person has an engaging manner, is able to work intuitively in an open environment and will not rest until the job is done properly. They’ll be exposed to many aspects of managing a growing, high potential business.

Interested? send a cover letter and your CV to drew@wearefactoryfive.com

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